Shipping and Delivery Policy

• This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through Version.ae website. This Shipping and Delivery Policy is subject to the Terms of Use for the Version.ae website on which you made your purchase.
• Our Order cut off time: 5:00 PM (GMT+04:00) Gulf Standard Time (Dubai)
• Processing time 0-1 Business days (Mon – Fri)
• Delivery time 1-2 business days (Mon – Fri)
• The shipping cost is 20 AED for orders under 200 AED for the local shipments and free for orders over 200 AED
• When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country and the buyer is responsible to pay all fees.
• Estimated delivery time is placed in each product page under the photos of the products
• Applicable shipping charges for your order will be provided prior to you completing your purchase.
• Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.
• Estimated shipment times, if available, are provided solely for your convenience and neither Version.ae nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.
• In no event will Version.ae or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
• Version.ae will only accept shipments to a valid street address. We do not deliver to P.O. Boxes.
• Version.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
• This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. Version.ae recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.

Exchange and Returns Policy

We are happy to exchange or return your order should you be dissatisfied in any way – please read below.

Items should be returned with all original attachments and accessories and a copy of the invoice within three days of receipt of the order.

       Refund Policy

• If you wish to cancel your order, please contact Version UAE’s customer services. As Version UAE tries to process orders immediately it may not always be possible to prevent an order from being dispatched, Or sometimes Version UAE requests your product from overseas stocks or third-party companies to deliver your order within the specified delivery time to avoid delay if the item was not in the stock or the system didn’t show that the requested product is out of stock.
• Any electronic or mobile product deemed defective must be inspected by an authorized service center appointed by Version UAE in order to validate its condition before an exchange/refund is given.
• If you are not satisfied with the quality of the Product you have purchased, please contact our customer service team and they will be delighted to assist you to replace the product.
• If you receive an incorrect product, please notify our customer services team, and they will immediately send you the correct product and replace the incorrect one.
• Please note that once Version UAE has dispatched products to you, you will not be able to cancel the provision of any additional services carried out by Version UAE at your request (e.g. gift wrapping). As soon as Version UAE receives notice of your cancellation of a product, Version UAE will refund the relevant part of the purchase price for that product.
• Where Version UAE agrees that the products can be returned, and in case you paid for your products with a credit card for the value of the Products will be applied to the same credit card.
• Version UAE reserves the right to refuse to provide a refund for any products in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
• All pre-order transactions done online or in store are not eligible for exchange or refund.
• All DSLR, Cameras, lenses or Backorders transactions done online or in store are not eligible for exchange or refund.
• All Cosmetics orders done online or in-store are not eligible for exchange or refund.
• All orders shipped from overseas stocks (marked on the product page) done online or in-store are not eligible for return, exchange or refund.
• All international orders from countries Out Of the UAE are not eligible for a return, exchange or refund.

Contact Us

Address: Version General Trading L.L.C, 601, Bayan Business Center, Dubai investment Park First, Dubai, UAE

Phone: +971 568852226